Contact us
To resolve your issues and to provide you with additional information, please contact us by phone or by sending an email.
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Instructions for Use
To charge your vehicle, follow these steps:
FAQ
General Questions
How can I register as a user?
You may register by selecting “menu” (click the three lines at the top left corner of the app and then select “register”. For your registration, you will need to provide some necessary information, verify your account and you are ready to go!?
Why do I need to submit my e-mail to register?
Your e-mail helps us to solve various problems that you may face, such as in case you forget your password, you will be sent a password to reactivate your account. Also, in your e-mail you will receive useful updates and information such as receipts etc.
I forgot my password. What can I do?
You can request a password reset at any time from the mobile application. In the application,
go to the main menu by clicking the three lines at the top left, select "My Account", then
"Account Settings". If the password you enter is incorrect, you will be sent instructions on how
to reset your password.
You can also reset the password through your browser on the customer portal.
To verify that you have received the email, please check your spam folder.
For any other problems with your password, please contact our customer support.
Charging
How do I charge my electric vehicle?
To charge your vehicle, follow these steps:
1) If you don't have the app installed, scan the QR code which is located next to the
socket you wish to charge with your mobile phone or search and download the app for
Android or iOS from Play Store or Appstore. If you already have the app, follow the steps
2-7.
2) Open the application and select from the menu "Register". Fill in the required fields
(name, surname, mail and mobile phone number). By filling in your details, you will
immediately receive a message with the special code for the identification of your
account. You can use the service as soon as you receive the confirmation email at the
email address you stated during your registration. Do not forget to check your spam
folder.
3) In order to charge your vehicle, you must first register your credit or debit card. Through
the menu (3 lines at the top left of the application), select "My Account" and then
"Balance Renewal ". On the screen that appears enter your credit or debit card, which
will be used to add an amount of your choice, intended for charging and displayed on
your balance. The minimum balance that you need to have in order to perform a
charging session is 10 Euros, so that an estimated cost for a charging session in an AC or
DC socket is covered. In the "My payments" section you will see the money you have
transferred from your card.
4) Plug the charging cable into the socket of your vehicle and into the charger’s socket.
5) To complete the charging session, select ‘End session” in the screen showing the
charging process statistics.
Where do I find the available charging stations?
You may find the charging stations in the app or in the In mar in the website.
The charging process does not start. What can I do?
1) Make sure the cable is properly connected to the charging station and the vehicle.
2) If you are using the eV Charger + application, scan the QR code next to or under the
socket you wish to use with your mobile phone and try to start charging again.
3) Close the application and reopen it, trying to start charging again. Make sure you have a
good quality 3G / 4G network or - if available - a WiFi connection.
4) Check your account balance in the app to make sure there adequate balance in your
wallet in the app path: menu, "Μy account".
5) The charger may be temporarily offline due to maintenance or may not communicate
properly through the mobile network (weak or overloaded network). Finally, the device
may occasionally not have the required power due to lack of available power in the grid
of the electric station. Wait a few minutes and try again.
The charging process is delayed. What can I do?
If you use the application, make sure you have a good 3G / 4G data network or WiFi
connection. Charging requires network communication between the charger, the software
server, and your account’s database, so you may need to wait a few minutes for the mobile
device to complete the communication process.
If the connection is not completed within a reasonable time, stop the process, wait for a
minute, and repeat the above steps..
What is the minimum amount that I need to have in my wallet in order to perform a charging session?
The minimum balance that you need to have in order to perform a charging session is 10 Euros, so that an estimated cost for a charging session in an AC or DC socket is covered.
Where can I see the price of the station?
The current charge prices are displayed directly in the application map for each charging station and socket (socket), for any location you choose. This way, you may to compare prices and select the charging station of your choice.
Charging does not stop and I cannot unplug the charging cable. What can I do?
Usually, when the cable cannot be removed from the vehicle, the charging continues to take
place. In many cases, when the charging continues, the light on the vehicle's charge holder is
on, and when the charging stops, the light goes out.
To end the charging process, follow these steps:
1) Make sure you have selected "End charging" in the application. If you have not already
done so, select " End charging" again.
2) Close the application on your mobile phone. Reopen it, go through the map to the charger
and the socket you us to check the charging status. If the charging continues, select "End
charging" and wait for confirmation. Then gently disconnect the cable from your vehicle.
3) Make sure you have a good 3G / 4G network so that your selections in the application are
transfered to the charger. If you are not sure, restart your device and check the data network.
If the above steps do not help, try to lock and then unlock your car. Then remove the cable by
gently pulling on the plug. If the problem persists, contact our support.
How can I see which chargers are available and the prices per charger?
The available chargers and the rates are shown in the application every time you select a
station and a specific socket (socket) on the map.
To see the meaning of the status of each charger, open the menu by clicking on the top left
of the application, select "Support" and then "Map legend".
Where can I go if the charging point is out of order?
In case the charging station belongs to the eVplus network, you may inform us with a message through the application so that we may in turn notify the owner for the maintenance of the device.
I was charged the wrong amount after charging. How can I fix it?
If you believe you have been charged with the wrong amount, please call us at the hotline.
After the necessary check and validation of the billing error, you will be compensated
accordingly.
We would like to inform you that due to existing procedures for the authentication, the
process of the refund may take a few days.
Account and Payment methods
What do I need to create an account?
To create an account you will need your details (name), your e-mail, your mobile phone
number, a password for your identification in the application and your payment details
(credit / debit card etc)
The registration process is very simple: Through the application select "Register" and fill in
the required fields name, surname, mail and mobile. By filling in your details, you will
immediately receive a message with the special code for the identification of your account.
You can use the service as soon as you receive the confirmation email at the email address
you stated during your registration. Do not forget to check your spam folder..
What payment methods can I use to charge my vehicle?
In order to charge your vehicle, you first need to register your credit or debit card. Through the menu selection (3 lines at the top left of the application), select "My Account" and then "Balance renewal". On the screen that appears, enter your credit or debit card, which will be used to add an amount of your choice for charging and displayed on your account balance.
What payment methods does the eVplus application support?
Payment is made by credit or debit card which you enter in your account balance in the menu (3 lines at the top left of the application), "My Account", "Balance renewal". This way you control the amount that becomes available for the charge and avoid committing large amounts as collateral by the credit / debit card financial institutions.
How do I get an RFID card?
You may request an RFID card through the municipal website for EV charging.
How can I put money into the application?
Through the menu selection (3 lines at the top left of the application), select "My Account" and then "Balance renewal". On the screen that appears, enter your credit or debit card, as well as an amount of your choice that is intended for charging and always appears in your balance.
Where can I contact in case of a problem with my account?
You can always let us know your problem by selecting "Support" via the menu (3 lines at the top left of the application).
How can I cancel my account?
Select "Disconnect" via the menu (3 lines at the top left of the application) and then uninstall the application from your smartphone.